Refund policy

We want you to be completely satisfied with your purchase. If you need to return an item, please follow the guidelines below:

1. Eligibility: Returns are accepted within 14 days from the date of delivery.
2. Return Process:

• Initiate a Return: Contact our customer service team at [shinerclothing@gmail.com] to request a return authorization.
• Return Shipping: Once authorized, you'll receive instructions for returning the item. You are responsible for the cost of return shipping unless the item is defective or incorrect.
• Packing: Please pack the item securely and include a copy of your original receipt or order number.

1. Refunds: Refunds will be processed to the original method of payment within 7-10 business days of receiving the returned item. Please note that shipping fees are non-refundable.
2. Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired item.
3. Exceptions: Some items are not eligible for return, including [items damaged by customer].
4. Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately so we can resolve the issue promptly.

For any questions or further assistance, please reach out to us via email. Thank you for shopping with us!